General Returns Policy

1). Applicable products are returnable within the applicable return window if you have received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on website www.egramyastore.com.

a). Return period is within 10 days from the delivery date. 
b). Refund initation will be done within 24hrs. in working days  after collection of goods from customer.

2). Return will be processed only if: 

a). It is determined that the product was not damaged while in your possession.

b). The product is not different from what was shipped to you

c). The product is returned in original condition (with brand’s / manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

3). Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

4). Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund / replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund / replacement.

5). Additional information regarding reason may be required to return an eligible order for the purpose of improvement, unless otherwise noted in the category specific policy.

6). Products may be eligible for replacement only if the same seller has the exact same item in stock.

7). If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you if the product.

8). Products purchased by international customers are not eligible for returns.

9). To know about the Return window for gramya Business orders, please visit out website.

10). In the event customers are found to misuse the return policy by excessively returning, or canceling or not accepting the orders placed, Absolute Gramya reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Note: If you have received a non-returnable product in a damaged / defective condition, you can contact us within 2 days after the delivery of the product.
Note: All product categories are non-returnable for International Customers for Export Orders.
(7 Days Replacement only).

Shipping Policy

1.  Free Shipping in India with cart value of more than 500 for same address, A nominal fee of ₹ 49 will be charged on orders below the cart value of ₹ 500.
2.  Cash on delivery is available on all orders. COD is free above cart value of ₹500/- For orders below ₹ 500, a COD fee of ₹ 49 will be added.
3.  The cart value for both the above points will be calculated after the application of any discount or coupons.
4.  Please allow 1- 3 working days for your order to be dispatched and the tentative delivery time will be 5-7 working days from date of dispatched.
5.  Orders Received on Sunday or during Holidays are dispatched on the next working day. During Festivals and lockdowns, there can be processing and shipping delays.
6.  Orders cannot be shipped to PO boxes or military addresses; Rural domestic addresses require one or more additional days to deliver.